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How to get a more accurate transcript?
You do not require sophisticated recording equipment, even your phone can record great audio files. Having said that, equipment does matter, especially when recording in conditions that have background noise. The following tips help generate the best audio/video file, which in turn will generate texts of superior quality. Avoid heavy background noise As far as possible, try indoor or in-studio recording as noise editing is quite an arduous task. If recording outdoors, use a “dead cat,” “wi
How does it work?
Happy Scribe is an online software that speeds-up the transcription process by using Automatic Speech Recognition engines. The application of our technology can range from transcribing a journalistic interview to captioning online content and Happy Scribe is the perfect tool to leverage the power of transcription. Once you have successfully created your account and confirmed your email address, you'll be redirected to your dashboard.
What file formats are accepted?
Happy Scribe accepts a wide range of audio and video files. Take a look at this table which lists all the video and audio files that Happy Scribe supports. The full list of accepted formats can be found at : https://www.happyscribe.co/audio-to-text-formats
How long do you keep my data?
All the data submitted to Happy Scribe is saved with no time limitation. You can access your transcript without any time limitation. Note that you keep full control on your data! You can delete both the text and the audio directly from your personal dashboard. If you'd like to learn more on how we secure your data, you can look at our Secuity Guidelines: https://www.happyscribe.co/security
How do we secure your data?
We're committed to securing your data and provide multiple layers of protection. Our service uses the following security procedures: Data Encryption: We encrypt all data that goes between you and Happy Scribe using field-standard TLS (Transport Layer Security). Secure Access: You can only access the transcripts from your personal account. No one else can access them without your express consent. Network Protection: We have multiple layers of security including firewalls, intrusion pro
What is the turnaround?
What is the turnaround ? It usually takes half the time of the audio length. For example if your file is 30 minutes long, we will transcribe it within 15 minutes. It can be a bit longer if it's a video file.
How can I cut/trim my file?
You may want to trim your file before uploading it for different reasons: You only want to transcribe a part of your recording A part of the recording is just blank etc ... To trim your file, you can use the following services: Online: AudioTrimmer On your desktop: Quicktime VLC
How to delete a transcript?
On your personal dashboard, find the transcript that you want to delete and click on the 3 blue dots on the right side of the screen. In the drop down window which appears, click on 'Delete'. You will be asked if you are sure you want to delete the file. If yes, press 'Ok'. Otherwise press 'Cancel'.
How do I delete my account?
Although it pains us to lose a member of our Happy Scribe community, we understand that sometimes you need to delete your account so here's how to do it. Sign-in to your account On the top right corner of the screen, click on "My Account" and select "Settings" Click on "Unsubscribe/Delete Account". The "Delete Account" button will appear and click on this to confirm the deleting of your account. We wish you all the best with your f
How to upload a file?
The uploading process is very straight forward. To upload a audio or a video file, click on Upload a new file and follow this process: To select your file, click on "Select the file". Happy Scribe accepts most audio and video formats, you can find the full list here. Then, select the language in which the file has been recorded from the drop list. Note that Happy Scribe accepts more th
I did not receive the confirmation link!
I did not receive the confirmation link ! First, check your spam folder. If it's still not there, no worries, everything is under control! Contact us via chat or send us an email at email@example.com and we will manually confirm it for you :)
Which languages are supported?
Happy Scribe supports over 119 languages and accents. You can find the full list of supported languages at: https://www.happyscribe.co/languages If you need another language, don't hesitate to get in touch with us.
Why is my file locked?
As part of your free trial on Happy Scribe you get 30 minutes for free. When your file is locked, it means that you do not have enough minutes to get it transcribed. In that case, you have three options. Unlock your account by selecting one of our plans. Trim your file to 30 minutes so you can try our service before selecting a plan. Learn how to trim your file here: How can I cut/trim my file ?
I can't open my transcript.
I can't open my transcript Our interactive editor does not work with some outdated versions of Internet Explorer. To get the best experience we reccomend you to use one of the following web browsers: Chrome Firefox Safari Alternatively, your file may be locked. If this is the case, click here(https://help.
Is it possible to transcribe a file that has multiple languages in it?
From time to time you may record an interview where the interviewer and the interviewee are speaking different languages. Unfortunatly in that case, Happy Scribe is only able to transcribe one language per transcription.
Do you do verbatim transcript?
Happy Scrive doe not provide verbatim transcript. However, you have the option to add the verbatim using our interactive Editor. Learn how the Editor works here.
How to upload a file from Google Drive?
If you have your file stored on Google Drive, connect Happy Scribe to your Google account to retrieve the files that you want to get transcribed. From your Happy Scribe dashboard, click on 'Upload a new file'. Here you'll be presented with this pop-up : Once you click on Google Drive, you will be prompted to Connect to Google Drive. You will then be redirected to Google whe
How to upload a file from Dropbox?
On Happy Scribe, we do not limit the size of the file you upload to our platform. Sometimes these files are stored on your Dropbox account and you can upload them directly from Dropbox to Happy Scribe. Here's how : From your Happy Scribe dashboard, click on 'Upload a new file'. Here you will be presented with this pop up : Click on Dropbox on the left side and then you will be g
I uploaded twice the same file (Duplicates)
When you upload the exact same file to Happy Scribe, our system recognises it and you will not be charged a second time. We don't believe that is fair to charge twice for the same upload and we promise to charge you twice. If you think that you were charged twice, get in touch at firstname.lastname@example.org
How referral works?
Did you know that you can get up to 10 hours free by referring Happy Scribe? It's super easy and will only take you 30 seconds so let's see how you can start earning free minutes today! From your dashboard, click on the 'Start referring' button : There are 2 ways to earn free minutes to use on Happy Scribe. The first is to share on your Social Media platforms. We offer 10 free min
Privacy and GDPR
As our Happy Scribe community is made up of a broad range of professions and backgrounds, often working with sensitive information, we understand the importance of security and privacy of your data and files. To ensure peace of mind for all our users, we encrypt all data on our site and we run all our services services run on cloud. We don’t host or run our own routers, load balancers, DNS servers, or physical servers which allows an extra layer of security for all our users files. Our data c
I forgot my password!
Don't worry if you have forgotten your password, these things happen and you can reset your password with no issues. The good news is that you just need to click here and follow the steps!
Is there a maximum file size limit?
We do not limit the size of the files which you can upload to Happy Scribe. From very small to very large, you are free to upload any size file you want. If you are uploading a very large file to Happy Scribe, there is a step you can take to make it even smoother. Upload your file first to Google Drive and then upload your file to Happy Scribe. Learn how to do this here : https://help.happyscribe.co/en/article/how-to-upload-a-file-from-google-drive-55om2x/ Upload your file first to Dr
How Folders work
Folders is a great way to allow you to organise your files and documents into coherent projects. At the top of your dashboard, click on the 'New Folder' option : Enter a team name and then click on 'Create Folder' : Your Folder will always appear at the top of you