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How to get started with Happy Scribe.
How to get a more accurate transcript ? 🤔
How to get a more accurate transcript ? You do not require sophisticated recording equipments, even your phone can potentially record great audio files. Having said that, equipment does matter, especially when recording in conditions that have background noise, The following tips help generate the best audio/video file, which in turn will generate texts of superior quality. Avoid heavy background noise As far as possible, try indoor or in-studio recording as noise editing is quite an a
How does it work ?
How does it work ? 🤔 First time user 👼 Go to the upload page (https://www.happyscribe.co/upload) Upload an audio or video file and select the language in which the interview was recorded (Make sure that you also select the right accent) You'll receive an email to confirm your account (send an email at firstname.lastname@example.org if you don't) Once your account is confirmed you'll be able to sign-in ( https://www.happyscribe.co/users/sign_in) After a few minutes your transcript will
How long do you keep my data ?
How long do you keep my data ? 🤯 All the data submitted to Happy Scribe is saved with no time limitation. You can access them when you want, where you want :) Note that you keep full control on your data! You can delete both, the text and the audio straight from your personal dashboard. If this is not clear enough, you can contact us at email@example.com
How do we secure your data ? 🔐
How do we secure your data ? We're committed to securing your data and provide multiple layers of protection. Our service the following security procedures: Data Encryption: We encrypt all data that goes between you and Happy Scribe using field-standard TLS (Transport Layer Security). Secure Access: You can only access the transcripts from your personal account. No one else can access them without your express consent. Network Protection: We have multiple layers of security includ
What file formats are accepted ?
What are the different file formats accepted ? Basically, we accept any kind of audio/video files. Video .3gp (video/3gpp) .avi (video/avi, video/msvideo, video/x-msvideo) .flv (video/flv, video/x-flv) .m1v, .m2v, .mp2, .mp3, .mpa, .mpe, .mpeg, .mpg (video/mpeg, video/x-mpeg, video/x-mpeq2a) .mov, .moov, .qt (video/quicktime, video/x-qtc) .mp4 (video/mp4) .ogv (video/ogg) .ts (video/MP2T) .webm (video/webm) .wmv (video/ms-wmv, video/x-ms-wmv) .wma Audio .aif, .aifc, .aiff (audio/
What is the turnaround ?
What is the turnaround ? It usually takes 1/2 of the audio length. For example if your file is 30 minutes long, we will transcribe it within 15 minutes. It can be a bit longer if it's a video file.
How to delete a transcript? 🔴
How to delete a transcript ? Once you're signed in, find the transcript that you want to delete and click on the cross (on the right).
How do I delete my account ? 🚫
How do I delete my account ? Sign-in to your account On the top right of the screen, click on "My account" and select "Settings" Click on "Delete My Account"
I did not receive the confirmation link !
I did not receive the confirmation link ! First, check your spam folder. If it's still not there, do not worry everything is under control. Just send us an email at firstname.lastname@example.org and we will manually confirm it for you :)
How can I cut/trim my file ?
You may want to trim your file before uploading it for different reasons: You only want to transcribe a part of your recording A part of the recording has is just blank etc ... To do so, you can use the following services: Online: AudioTrimmer On your desktop: Quicktime VLC
Why do I have to give my payment details for the free trial ?
To benefit from the free trial, it is necessary to enter your payment details. Nonetheless, you won’t be charged if your file is under 30 minutes. If your file is longer than 30 minutes, you’ll be charged for the remaining minutes.
I can't open my transcript
I can't open my transcript Our interactive editor does not work with some outdated versions of Internet Explorer. To get the best experience we reccomend you to use one of the following web browsers: Chrome Firefox Safari
Why my file is locked ?
As part of your free trial on Happy Scribe you get 30 minutes for free. When your file is being locked, it means that you do not have enough minutes to get it transcribed. In that case, you have to options. Unlock your account by selecting one of the plan. If you just want to try our service, you may want to select the Pay As You Go plan. Trim your file to 30 minutes so you can try our service before selecting a plan. How can I cut/trim my file ?(/en/article/how-can-i-cuttrim-my-file
Do you do verbatim transcript ?
Unfortunatly, we do not provide verbatim transcript. However, you will be able to add the verbatim after on our interactive editor.
Is it possible to transcribe a file that has multiple languages in it ?
From time to time you may record an interview where the interviewer and the interviewee are speaking different languages. Unfortunatly in that case, Happy Scribe is only able to transcribe one language at a time.
Which languages are supported ?
You can find the full list of supported languages at: https://www.happyscribe.co/languages If you need another language, don't hesitate to get in touch with us.
How to cancel my plan ?
Login to your account Click on My Account and Settings Scroll a bit and click on Unsubscribe If you want to delete your account, How do I delete my account ? 🚫