As part of your free trial on Happy Scribe you get 30 minutes for free. When your file is being locked, it means that you do not have enough minutes to get it transcribed. In that case, you have to options.

Unlock your account by selecting one of the plan. If you just want to try our service, you may want to select the Pay As You Go plan.

Trim your file to 30 minutes so you can try our service before selecting a plan. How can I cut/trim my file ?

Don't hesitate to get in touch if you need some assistance
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