When your file is locked, it means that you do not have enough minutes to get it transcribed. In that case, you have two options.
Unlock your account by purchasing more hours : Buy more hours
Refer for free minutes! On your dashboard, click on 'Start referring' and share the referral link to earn extra minutes free! Learn more here.
Don't hesitate to get in touch if you need further assistance.
Published on: 21 / 11 / 2018