As part of your free trial on Happy Scribe you get 30 minutes for free. When your file is locked, it means that you do not have enough minutes to get it transcribed. In that case, you have three options.

Unlock your account by selecting one of our plans.

Trim your file to 30 minutes so you can try our service before selecting a plan. Learn how to trim your file here: How can I cut/trim my file ?

Refer for free minutes! On your dashboard, click on 'Start referring' and share the referral link to earn extra minutes free! Learn more here.

Don't hesitate to get in touch if you need further assistance.
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