As part of your free trial on Happy Scribe you get 30 minutes for free. When your file is locked, it means that you do not have enough minutes to get it transcribed. In that case, you have two options.

Unlock your account by selecting one of our plans.

Trim your file to 30 minutes so you can try our service before selecting a plan. Learn how to trim your file here: How can I cut/trim my file ?

Don't hesitate to get in touch if you need further assistance.
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