Question 1

How to get the student pricing?

Accepted Answer

As Happy Scribe was created by students looking for a cheaper way to transcribe interviews - we understand the importance of student discounts!

We offer a special price for students on our Monthly Subscriptions and here's how you can get it :

Create an account on Happy Scribe
Select any of the Monthly Subscriptions. (You will be charged full price for the first charge)
Send us an email at hi@happyscribe.co with:

The email address used to create your account
A scan of your **student ID/Certificate **
Your best joke ( this requirement is mandatory and really important)

Once we've received your email, we will apply a 25% discount to your plan. The discount will be applied to all your future invoices.

We review all the requests manually and it can take us a couple days to get back to you but we will make sure you get your discount!

Question 2

How to get a more accurate transcript?

Accepted Answer

You do not require sophisticated recording equipment, even your phone can record great audio files. Having said that, equipment does matter, especially when recording in conditions that have background noise. The following tips help generate the best audio/video file, which in turn will generate texts of superior quality.

Avoid heavy background noise

As far as possible, try indoor or in-studio recording as noise editing is quite an arduous task. If recording outdoors, use a “dead cat,” “wind muff,” or windshield, these fluffy microphone covers minimize, if not completely eliminate wind noise

Keep the microphone close from the speaker

The closer the microphone is to the speaker, the better. Enunciating the words well will ensure better sound fidelity.

Uniformity in speech

Being the sensitive devices they are, microphones can not pick sound distortions correctly. Therefore, try to maintain balance and uniformity while speaking.

Avoid Skype and phone interviews

As they typically have a very low recording quality, due to the compression used in these services.

Avoid heavy accents

Our models are trained in a lot of data, but heavy accents are one of the most difficult things to transcribe!

Question 3

How does it work?

Accepted Answer

_Happy Scribe is an online software that speeds-up the transcription process by using Automatic Speech Recognition engines. The application of our technology can range from transcribing a journalistic interview to captioning online content and Happy Scribe is the perfect tool to leverage the power of transcription. _

Once you have successfully created your account and confirmed your email address, you'll be redirected to your dashboard. From this page you can manage your file and your teams.

To upload a new file you have to click on the Upload a new file button. A popup window will open, you will be asked to select the file(s) that you want to transcribe and the language in which you want it to be transcribed. Once you are done, just hit the Proceed button and we'll start to transcribe it. Your status of your file will be set to Working.

After a few minutes (usually ½ of the file length) you will receive an email to notify you that your transcript is ready. On your dashboard, when you see that the status of your file is Done that means that you can open it.

You will then be redirected to our online Editor that was developed to make it easier for you to proofread the transcription. The Editor synchronises the text with the audio for a seamless editing process.

Once you are done proofreading your file, you can export or share your transcript privately or publicly. Happy Scribe also offers the ability to generate natural captions (SubRip SRT and EBU-S

Question 4

How long do you keep my data?

Accepted Answer

_All the data submitted to Happy Scribe is saved with no time limitation. You can access your transcript without any time limitation. _

Note that you keep full control on your data! You can delete both the text and the audio directly from your personal dashboard. If you'd like to learn more on how we secure your data, you can look at our Secuity Guidelines: https://www.happyscribe.co/security

| For further enquiries, you can contact us at help@happyscribe.co

Question 5

What file formats are accepted?

Accepted Answer

Happy Scribe accepts a wide range of audio and video files. Take a look at this table which lists all the video and audio files that Happy Scribe supports.

The full list of accepted formats can be found at : https://www.happyscribe.co/audio-to-text-formats

|| If you need another format, email us at hi@happyscribe.co with a sample file and if we can we'll add it to the list within 48 hours.

Question 6

How do we secure your data?

Accepted Answer

We're committed to securing your data and provide multiple layers of protection. Our service uses the following security procedures:

Data Encryption: We encrypt all data that goes between you and Happy Scribe using field-standard TLS (Transport Layer Security).
Secure Access: You can only access the transcripts from your personal account. No one else can access them without your express consent.
Network Protection: We have multiple layers of security including firewalls, intrusion protection systems and network segregation. We partner with field-leading security vendors to leverage their expertise and global threat intelligence.

For more details, please check our security page: https://www.happyscribe.co/security

| Also note that you can delete both the audio and the transcript directly from your personal dashboard.

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